Note: Delivery of products from the stradexl category takes approx. 4-10 working days.
The prices of goods that appear on the website are the final price and are not subject to additional customs duties and transport fees.
Shipments
Your pack shipment
Packages are generally dispatched within 2 days after receipt of payment and are shipped via DHL,UPS etc with tracking and drop-off without signature. If you prefer delivery by UPS Extra with required signature, an additional cost will be applied, so please contact us before choosing this method. Whichever shipment choice you make, we will provide you with a link to track your package online.
Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.
Boxes are amply sized and your items are well-protected.
Returns
Guarantee of returns We want you to be satisfied with your purchases in our online store. We fully comply with the Regulations of Consumer Contracts, which give consumers online buyers the right to inspect and test things at home, as in a store. Business customers do not have this right. So if you are not satisfied with your purchase, simply let us know in writing (email is okay) within 14 days of receiving your item, and after receiving your return number, send the item back to us to the UK address we have specified. In the case of returns of Stradexl products, they are collected by our courier. The cost of return is 13% of the total order price for a minimum amount of £ 15.We will send the refund amount to the indicated account within 14 business days after receiving and checking the returned order. As with the return of goods to the store, it is your responsibility to arrange and pay for the return of goods that have been correctly delivered and are not defective.We recommend sending them via the courier service indicated by us. If a defective product is received, the company will first provide the customer with a replacement part or an entire new product. If it is not possible to replace a spare part or product, the company will refund the order amount. "Made to order" or "bespoke" products are usually described on the website as such. Additionally, anything you specify such as color or size that is not described on the website is considered "made to order". Unfortunately, "made to order" or "made to order" products cannot be canceled or returned. Please note that although most of our products are returnable, for hygiene reasons we are unable to pick up certain items of clothing, such as socks, unless they are returned unused and completely repackaged as received.
You can only return products unused and in their original packaging.
Note: We collect product returns via our own courier. Please do not send back